C.H. Robinson is a global leader in logistics, providing a wide range of services to businesses of all sizes. Understanding how to track your shipments with C.H. Robinson is crucial for efficient supply chain management. This comprehensive guide will walk you through the process, answer frequently asked questions, and offer tips for a smoother shipping experience.
How to Track Your C.H. Robinson Shipment
Tracking your shipment with C.H. Robinson typically involves using their online portal or contacting your dedicated representative. While they don't offer a single, public tracking number search like some consumer-focused carriers, the process is straightforward once you have the necessary information.
1. Using the C.H. Robinson Customer Portal: If you're a C.H. Robinson customer with an online account, you'll find the most comprehensive tracking information here. Log in to your account, navigate to your shipment history, and locate the shipment you wish to track. You should see detailed status updates, estimated arrival times, and potential delays.
2. Contacting Your C.H. Robinson Representative: If you don't have access to the online portal or prefer personalized service, contacting your dedicated C.H. Robinson representative is the best option. They have access to real-time tracking data and can provide you with the most up-to-date information on your shipment's location and status. They can also assist with resolving any issues that may arise during transit.
What Information Do I Need to Track My C.H. Robinson Shipment?
The specific information required may vary slightly depending on the shipment type and your relationship with C.H. Robinson. However, you will likely need one or more of the following:
- Pro Number: This is a unique identifier assigned to your shipment by C.H. Robinson. It's the most important piece of information you'll need for tracking.
- Shipment Reference Number: This number may be provided by your shipper or receiver.
- BOL (Bill of Lading) Number: This is the official document that accompanies the shipment. The number on it can often be used for tracking.
- Purchase Order Number: Your Purchase Order number may be useful in locating your shipment within C.H. Robinson's system.
Why is My C.H. Robinson Shipment Showing as Delayed?
Delays can occur for various reasons, including:
- Inclement Weather: Severe weather conditions can significantly impact transportation schedules.
- Unexpected Traffic: Congestion on highways or at ports can cause delays.
- Customs Processing: International shipments may experience delays due to customs inspections and paperwork.
- Unexpected Issues at Origin or Destination: Problems at the loading or unloading points can lead to delays.
- High Volume Shipping Periods: During peak seasons, there may be an increase in transit times.
Contact your C.H. Robinson representative to investigate the cause of any delays and determine possible solutions. They can often provide more specific details about the reason for the delay and offer an updated estimated arrival time.
How Can I Resolve Issues with My C.H. Robinson Shipment?
If you encounter any problems with your shipment, such as damage, loss, or significant delays, immediately contact your C.H. Robinson representative. They will guide you through the process of filing a claim and resolving the issue. Be prepared to provide the necessary documentation, including photos of any damage and the original shipping documentation.
What are the Different C.H. Robinson Services?
C.H. Robinson offers a comprehensive suite of logistics services including:
- Truckload (TL): Transporting full truckloads of freight.
- Less-than-Truckload (LTL): Shipping smaller quantities of freight that share space on a truck with other shipments.
- Intermodal: Combining different modes of transportation (rail, truck, ocean) for efficient delivery.
- Ocean Freight: Transporting goods across oceans.
- Air Freight: Fast, albeit more expensive, transportation of goods via air.
- Global Forwarding: Managing complex international shipments.
- Supply Chain Management Solutions: Offering comprehensive planning, execution, and optimization of supply chains.
By understanding the process of tracking your shipments and utilizing the resources available through C.H. Robinson, you can significantly improve your supply chain efficiency and maintain optimal business operations. Remember to always maintain clear communication with your representative to ensure a smooth and hassle-free shipping experience.
